Frequently Asked Questions with Michael Chetboun

I own a 46-unit apartment building and am looking for someone to manage it. What sets you apart from your competitors?

Organization is at the heart of what we do. We constantly have to be reactive, proactive even, and that’s where we excel. Our strength resides in our competent and dynamic collective. Our experience in the fields of finance, law and even urban planning enable us to readily handle all kinds of situations in a timely manner. In addition, we bring clear, concise and prompt answers to your questions with regards to rental revenues, invoice payments, work to be done or even security issues.

Am I to understand that you focus greatly on security?

Absolutely, from a legal and moral standpoint, since building owners and managers are the most concerned with the security of their tenants. It is up to the managers to ensure that the building conforms to current norms. Take for example, fire safety: we coordinate all the necessary inspections with qualified professionals. We do the same when it comes to external assaults: when required, we install camera systems and magnetic passes for the entrances. Remember that satisfied tenants stay longer, hence minimizing the vacancy rate and attracting better tenants.

Real estate management is expensive, no?

Contrary to what you might think, entrusting your property’s management to Sequoia actually saves you money. The actual cost of our services turns out to be quite reasonable (see our example of rates). In fact, not only do you benefit from preferred rates with our suppliers, our services are also tax deductible.

And just how do you go about choosing good tenants?

We rely on three main criteria: 1) the credit investigation, 2) a more in-depth check with employers and former landlords and 3) we trust our instinct and experience. We do all that we can to find you good tenants. An uncooperative tenant, in addition to having a negative impact on the overall assessment of our service, will have a negative influence on other renters. This is why our first task, when taking on the management of a building, is to establish and ensure a cordial but firm contact with all tenants.

When a tenant doesn’t pay, what exactly do you do?

Using your secure account on our website, you can access your monthly activity report: a dashboard containing all the key figures you need. You also have access to a short explanation of the data as well as the list of checks cut. This way, you consistently have access to the information you need, allowing you to follow the evolution of your investment.

Let’s say that I’m ready to hand over the management of my building. How can I be updated on the evolution?

Absolutely. The opening of a joint account allows us to manage all of your inflows and outflows while you are away. In addition, you can access your account online at all times to view the details of the transactions taking place in your absence. You can now leave with peace of mind.

For any other questions, please do not hesitate to contact Michael Chetboun.